Last updated: 15/07/2025
Cancellation Policy
You have the right to cancel your order under the Consumer Contracts Regulations 2013. If you wish to cancel your order, please contact us as soon as possible at [insert contact email] or call [insert number].
If your order has not yet been dispatched, we will cancel and refund your payment in full.
If your order has already been dispatched, you may still cancel within 14 days of delivery, but you will need to return the item(s) to us in their original, unused condition at your own cost.
Returns Policy
We want you to be happy with your purchase. If you’re not completely satisfied:
You may return standard (non-personalised) items within 14 days of delivery for a full refund or exchange.
Items must be unused and returned in their original packaging.
Personalised, customised, or made-to-order items cannot be returned unless faulty or incorrect.
To arrange a return, please contact us first with your order number and reason for return.
Return address:
Belper Masonic Regalia
65 King St, Belper DE56 1QA.
Refunds will be processed within 5 working days of receiving returned goods.
Privacy Policy
We take your privacy seriously. When you place an order or contact us, we collect personal information such as your name, address, email, and phone number. This data is used only to:
Process your orders and communicate with you
Handle delivery via Royal Mail or courier
Respond to customer service enquiries
We do not share your data with third parties for marketing purposes.
Your data is stored securely and in compliance with the UK GDPR and Data Protection Act 2018.
You have the right to access, amend or delete your personal data at any time by contacting us.
Our site may use cookies to enhance your browsing experience. You can disable cookies via your browser settings.
Terms and Conditions
About Us
Belper Masonic Regalia is a UK-based business supplying Masonic regalia, books, and accessories. We also offer in-house printing and embroidery services.
Orders & Payment
All prices are shown in GBP and include VAT where applicable. We accept secure payment via [insert methods, e.g., PayPal, credit/debit card].
All orders are subject to availability. In the rare case that an item is out of stock or mispriced, we reserve the right to cancel and refund your order.
Shipping
We dispatch most items within 2-3 working days. Personalised or bespoke items may take longer.
All orders are sent via Royal Mail Tracked or courier. You will receive a tracking number once dispatched.
Liability
We do our best to ensure accurate product descriptions and timely service. However, we shall not be held liable for any indirect loss, damage, or delay outside of our control.
Belper Masonic Regalia – Supplying Masons with dignity, tradition, and a personal touch.